Privacy Policy

Last Updated: March 2026

Zen Communities (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Zen Communities platform, including our mobile applications, websites, and related services.

By using Zen Communities, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information.

Personal Information

Information that can identify you directly, including:

  • Name
  • Email address
  • Phone number
  • Property unit or residence details
  • Account login credentials

Property and Usage Information

  • Maintenance requests
  • Communication messages
  • Property service requests
  • Work orders and service logs
  • Payment records and billing data

Device and Technical Information

  • Device type
  • Operating system
  • IP address
  • App usage analytics
  • Log files and diagnostic information

Media and Documents

Users may upload photos or documents related to maintenance requests, property records, or communications within the platform.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Zen Communities platform
  • Process maintenance requests and service orders
  • Enable communication between residents, property managers, and service providers
  • Process billing and payment services
  • Improve platform performance and user experience
  • Provide customer support
  • Ensure security and prevent fraud

3. Data Sharing and Disclosure

Zen Communities does not sell personal data. We may share information with the following parties.

Property Managers or Administrators: Property managers may access relevant resident information necessary to manage their properties.

Service Providers: Third-party vendors such as payment processors, SMS gateway providers, cloud hosting, and technical providers.

Legal Compliance: We may disclose information when required by law or government authorities.

4. Data Security

Zen Communities uses reasonable administrative, technical, and physical safeguards to protect user data. However, no digital system can guarantee complete security.

5. Data Retention

User data is retained only as long as necessary to provide services and comply with legal obligations. Users may request deletion of their account by contacting support.

6. User Rights

Users may request to access their data, correct inaccurate information, delete their account data, or withdraw consent for certain data uses. Requests may be submitted to our support team.

7. Third-Party Integrations

Zen Communities may integrate with third-party systems such as accounting platforms, payment providers, and messaging services. These providers operate under their own privacy policies.

8. Contact Information

If you have questions about this Privacy Policy, please contact:

support@zencommunity.app